AlleyWay Athletics is committed to protecting the privacy and personal information of all clients, participants, and visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our services, programs, website, or communication platforms.
1. Information We Collect
We may collect the following types of information:
Personal Information: name, email address, phone number, billing information, emergency contact details.
Health & Fitness Information: goals, exercise history, physical limitations, or health disclosures voluntarily provided by you.
Payment Information: billing addresses, card details (processed securely through third-party payment platforms; we do NOT store full card numbers).
2. How We Use Your Information
Your information may be used to:
Provide personal training and coaching services
Process payments and maintain subscription accounts
Communicate updates, program information, or scheduling notices
Improve program quality and customer experience
3. Sharing of Information
We do not sell or share your information with third parties except:
When required for payment processing
When required by law or legal request
With your explicit permission
4. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no digital platform is 100% secure, and you acknowledge this risk when submitting information online.
5. Your Rights
You may request to update, correct, or delete your personal information by contacting us via email.
6. Updates to Policy
We may update this Privacy Policy as needed. Continued use of our services constitutes acceptance of any changes.
By purchasing, enrolling in, or participating in any program, class, or service provided by AlleyWay Athletics, you (“the Client”) agree to the following Terms of Service:
1. Assumption of Risk & Liability Waiver
By participating in any training program, workout plan, class, online coaching, or activity provided by the Company, the Client acknowledges and agrees:
Physical exercise involves inherent risks, including but not limited to muscle strain, injury, falls, or other bodily harm.
The Client is responsible for determining their own physical readiness and should consult a physician if needed.
The Client participates voluntarily and at their own discretion and risk.
The Company, its owner, employees, or affiliates are not liable for any injury, health condition, or damages that may result from participation.
The Client releases the Company from all claims related to injury, illness, or damages arising from participation in any program.
2. Client Responsibility & Program Participation
The Client agrees to:
Follow instructions to the best of their ability
Modify exercises if recommended for safety
Disclose relevant medical conditions or limitations
Use proper judgment and stop exercise if pain or discomfort occurs
3. Payments, Subscriptions & Contracts
Many programs include monthly or recurring automatic payments.
By enrolling, the Client authorizes the Company to process automatic charges to the card or payment method on file, as agreed to by the appropriate contract.
The Client is responsible for ensuring payment methods remain active and updated.
Failed or declined payments must be resolved promptly to maintain access to services.
4. Cancellation Policy
To cancel a recurring program or automatic payment, the Client must provide a written 30-day cancellation notice via email.
Verbal requests, text messages, or social media messages will not be accepted as official cancellation notices.
The Client is responsible for all charges within the 30-day notice period.
Failure to provide a 30-day written notice will result in continued billing.
5. No Refund Policy
All payments, including monthly charges, program fees, sessions, and digital products, are non-refundable unless otherwise discussed with Lauren Alley.
Missed sessions do not roll over unless explicitly stated in the program agreement.
6. Intellectual Property
All training materials, programs, videos, branding, graphics, and written content created by the Company are the exclusive property of the Company. They may not be reproduced, shared, or resold without written permission.
7. Termination of Services
The Company reserves the right to terminate services if the Client violates these Terms, engages in inappropriate behavior, or fails to comply with payment requirements.
8. Agreement
By enrolling in or participating in the Company’s training programs, both online and in-person, the Client confirms they have read, understood, and agree to these Terms of Service.